FAQ

Frequently Asked Questions (FAQs) — Googee.pk

Welcome to the FAQs section of Googee.pk. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and support. If your question is not answered here, feel free to contact our customer support team.

1. What is Googee.pk?

Googee.pk is an online shoe store where you can browse and purchase a wide range of footwear — including tactical boots, military and outdoor shoes, combat boots, hiking shoes, and other footwear — with easy online ordering and delivery across Pakistan. Googee Shoes

2. How do I place an order?

  1. Browse our product catalog on the Catalog page.

  2. Select the product you want and choose your size (if applicable).

  3. Click Add to Cart.

  4. Proceed to checkout and enter your shipping information.

  5. Choose your preferred payment method and confirm your order.

If you have an account, log in to speed up checkout and manage your orders more easily. Googee Shoes

3. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD) (available for many locations in Pakistan).

  • Online payment options (as available during checkout).

  • Note: Some payment methods may vary depending on your delivery location.

4. Do you offer free shipping?

Yes. We offer free delivery all across Pakistan on eligible orders. The exact delivery timeframe will be shared during checkout. Googee Shoes

5. How long does delivery take?

Delivery times vary depending on your city and selected shipping option:

  • Major cities (e.g., Lahore, Karachi, Islamabad): usually faster deliveries.

  • Outside major urban areas: standard shipping may take a bit longer.

Once your order is dispatched, you will receive updates with tracking details if available.

6. Can I track my order?

Yes. After your order has been shipped, we will send you tracking information via SMS or email (if provided). You can use that information to check the delivery status.

7. What is your return/refund policy?

Return and refund policies depend on the product and condition upon delivery:

  • Items must be in original condition with tags and packaging intact.

  • Returns are accepted only for manufacturing defects or incorrect items delivered.

  • Refunds are processed after inspection once returned items arrive at our facility.

Please refer to our full Refund Policy page for detailed instructions. Googee Shoes

8. How do I contact customer support?

If you have any questions or need assistance:

  • Visit the Contact page on the website.

  • You can also use the contact form or details provided there to reach out to our support team. Googee Shoes

9. Are product prices final?

All product prices shown on Googee.pk include the listed price at that moment. Prices may vary due to promotions, sales, or inventory changes.

10. What should I do if my product arrives damaged?

If the product arrives damaged or incorrect:

  1. Do not discard the product or packaging.

  2. Contact our support team immediately with order details and photos.

  3. Our support team will guide you through the return or exchange process.

11. Can I cancel my order?

You can request an order cancellation if your order has not yet been processed or shipped. Contact customer support as soon as possible to check cancellation eligibility.

12. Do you offer international shipping?

Currently, we focus on deliveries within Pakistan. For international shipping inquiries, please contact our support team directly.

13. How do I ensure I choose the correct shoe size?

We recommend checking the size guide on the product page before ordering. If unsure, contact customer support with your foot measurements for assistance.

14. Are the shoes authentic and quality-checked?

We list and sell products that are quality-checked by our team. We aim to deliver products that match the descriptions and images shown on the site. If you have concerns about quality after receiving an item, contact us for assistance.